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Eric Turkewitz, The Turkewitz Law Firm, New York, NY |
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Monday, January 4, 2010Are FindLaw's "Blogs" Tainting Its Clients, Commentators and the Profession of Law? J'accuse.In looking at FindLaw's new gaggle of so-called "blogs" that are little more than crappy search engine fodder and client solicitations, I struggled to find the right word to describe them. The ramifications of these crap-blogs are important, because FindLaw is now tainting their clients, diminishing the stature of their vaunted professor-commentators, and lowering the level of discourse in the legal profession as a whole. And because this is likely to be a source of discussion going forward, it also means these so-called "blogs" need an appropriate name. Just as the two-week holiday started, I noted that FindLaw ripped-off the name of my blog, recently creating their own New York Personal Injury Law Blog. (Link coded as "nofollow" to avoid giving Google juice). But the problem, as noted by others, isn't just that they ripped off my name, but that they did so with unadulterated dreck. That was one of many new, similar sites that they created. To be clear, dreck-bloggers aren't interested in creating good content, they simply regurgitate local accident or arrest stories and place a call-to-action link at the bottom. Posts are filled with buzzwords to game Google that, if coupled with the call-to-action for a recent event, places them firmly in the camp of Solicitation 2.0, a subject I dealt with two years ago. Put bluntly, many of these dung-blogs are electronically soliciting clients. E-chasing, for lack of a better word. In this posting, for example, FindLaw re-writes the story of a local accident that killed four and injured two, and in just the third sentence its author spits out: If speed was the factor that caused this collision, then the families of the victims (and the surviving victims themselves) could hire a New York injury attorney to sue the person responsible.The author made sure to name each of the deceased, provided two separate links back to the list of lawyers that pay FindLaw, and included a call-to-action. (If you have suffered a personal injury...blah, blah, blah.) There is, of course, no natural audience for such a "blog." The postings do not allow for comments, nor is there any attempt at creativity or analysis. An example of how FindLaw prostitutes itself to the alter of Google -- FindLaw's prior reputation and quality writing in its Writ commentary be damned -- is in the "about" section. They place 97 words in two sentences of which a remarkable 37 are keywords, to come up with this contorted piece of SEO "writing": The New York Personal Injury Law Blog covers news and developments in the area of personal injury and tort law in New York state, and New York City specifically, and helps to connect people with New York injury lawyers. The New York Personal Injury Law Blog is intended to serve as a resource for people working through a personal injury issue in New York, or those who are interested in New York personal injury and tort law generally, including New York personal injury attorneys who wish to keep up with the latest news developments.[Note: I wrote about the problem of keyword clutter previously in I Hate My Website.] As Scott Greenfield puts it at FindLaw Plays Dirty (where he warns others of FindLaw stealing their well-known blog names): These aren't blogs, of course, in the sense that we understand them. There are mere names designed to trade in on search engine keywords, and capitalize on Findlaw's SEO ability to get their scam blogs higher than yours on the search engine's first page.And as Sheryl Sisk puts it in Findlaw vs. NY Personal Injury Law Blog: The Opening Salvo: Let's be clear. This isn't a case of innocently or mistakenly adopting a geocentric keyword-rich blog name. Findlaw's not staffed by idiots. They knew what they were doing.What are the consequences of FindLaw's folly in creating such sites? 1) it demeans the lawyers that paid them for listings, who are now associated with the scat-blog; 2) it diminishes the work of the professor-commentators at Writ that they currently use; and 3) it brings down the legal profession as a whole by legitimizing such conduct. Let's take these one at a time: First, it demeans the people that hired this once-prominent company to market for them. Marc Randazza, on seeing Findlaw's mierda-blogs, wrote in Findlaw, are you really that douchetastic?: They hired a milquetoast writer to author a milquetoast blawg for the sole purpose of selling ad space to sh*tty lawyers who can't develop a reputation on their own.Ouch. Now I happen to personally know some of those lawyers on the FindLaw list, and know that they are fine lawyers. I'm sure they had no idea that FindLaw would associate garbage with their names when they hired the company as their agents. But you know what? Others don't know that. And by creating a turd-blog and associating it with those lawyers, potential clients will come to the exact same conclusion as Randazza. And they will believe that those otherwise reputable lawyers agreed to be part of this ugliness. And Randazza has more (he always does): Here's a rule of thumb... if a blog post ends with "for more information, contact the lawyers at Douchestein and Dickwadbaum," then it is an advertisement, but, it isn't advertising the lawyer's services. It is advertising that lawyer's stupidity, desperateness, and cluelessness. I would advise any potential client who sees a "blog" that ends its posts that way to turn around, run away, fast as you can, and do not look over your shoulder.To the lawyers that paid money to FindLaw: You've just been sucker-punched. You outsourced your marketing to FindLaw and this is what they created for people to find you. Worse still, some of FindLaw's posts may qualify as electronic ambulance chasing. We're talking serious ethical issues here with e-chasing, and I wonder who the lucky lawyer will be that becomes the test case. When you outsource your marketing you outsource your ethics. Second in line to get clobbered are the professor-commentators on its roster, such as Anthony Sebok, Marci Hamilton, Michael Dorf, Carl Tobias, Sherry Colb, Joanna Grossman, Neil Buchanan, and Julie Hilden, to name a few. All of their work on FindLaw's Writ has now been instantly devalued and diminished by being associated with the BS-blogs that FindLaw created. Once upon a time it was a feather in the cap to be published by West's FindLaw. Not any more. Do they care? The professor-commentators now stand side-by-side with Emily Grube -- the author who appears at several of the sites despite the fact they vary both by practice area and jurisdiction-- whose bio says she is a "writing specialist" with "experience correcting papers created by freshmen to graduate students." Perhaps it's understandable that FindLaw couldn't hire more lawyers to write about the law, given this tight job market with firms now at capacity, actively recruiting and unemployed attorneys so difficult to find. It's not required that a law blogger be a lawyer of course, as Walter Olson of Overlawyered and Point of Law demonstrates, but it just makes it a lot easier to recognize and discuss relevant legal issues. It's worth noting that many others stood up and took notice of FindLaw's ugly conduct -- during a holiday week, no less -- including: FloridaLegal, Molly McDonough (ABAJournal), BlawgWhisperer (ABAJournal), Ron Coleman, Kevin O'Keefe, Nicole Black, Don Cruse; Lawrence Koplow; Tim Hughes; Copeland Casati; Ryan Daniels; Lydia Bednerik; Kevin Underhill; Gerry Oginiski; A Reasonable Suspicion; and Roy Mura. Some of those folks, also happen to have prominent blogs that FindLaw might rip-off next. Lastly, and perhaps most importantly for the legal profession as a whole, FindLaw may have taken a smallish problem with a haphazard smattering of phony "blogs" that have popped up over the years, and given them (and newcomers) cover to act in the same unprofessional manner. Instead of raising the bar of discourse for lawyers they have lowered it. For if one of the pre-eminent names in the legal field thinks it's OK to create a farkakte-blog (and you may have to hit that link unless you know a smattering of Yiddish), what message does that send to other lawyers? To the public? Is FindLaw now so desperate for business, so fearful of Martindale-Hubbell, Avvo and Google Scholar, that they are willing to race down to the muck and tarnish us all? Greenfield wrote that: For those of you who have placed their reputation in Findlaw's hands, be prepared to be tainted by the company you keep.But I think it is actually worse than that. While such dirt-blogs were previously confined to desperate lawyers here and there, FindLaw now opens the Now if I could only find a good word to describe FindLaw's number-two-blogs and their ilk. I know there's a good one out there someplace. When others find that word, I'm sure it will hit the fan. Labels: Attorney Ethics, FindLaw, Marketing
Comments:
I have three somewhat disparate points.
First, this post made me sad because I remember back in the mid 1990s when Findlaw provided so many useful online research materials for solos. I used it many times to access court cases at a time when everything else was for fee. Once it was sold to West, it was never the same. Second, Marc Randazza's comment about "call for actions" in blogs is important. At some point, the bars should start to differentiate between blogs that are educational or political (like law review or newspaper commentary --which have never been regulated as ads) and those which are a shell for advertising. Blogs like yours should not be lumped in with the others - but Findlaw's service makes that more likely. Third - I wonder how much money West and Findlaw pay to the bars in exchange for placement and advertising of their blogs and other services. Why don't FTC disclosure rules apply to the bars? That's the next topic I'd like to see taken up. Great post.
Carolyn:
I think the problem of differentiating the crap-blogs from decent ones will ultimately be a problem with definition given that there are so many shades of gray that can be created, and that there are significant First Amendment issues involved. FindLaw's shtiblog program is currently in its infancy. Perhaps wiser heads will prevail if their feet are put to the fire by those of us that have noticed what they've done.
Max:
Thank you for that link regarding TinyURL and Google Juice. I thought TinyURL washed the pagerank away. I've now recoded the link as "nofollow" As to these shitblogs appearing on the first page of Google, they are brand new, started in November, and don't have the pagerank that they will ultimately get from inbound links from FindLaw.
Yes, these types of blogs (and they aren't unique to Findlaw) are a disgrace to the attorneys who attached their names to them. The regurgitation habit is shady, and often times is in violation of copyright law. Many of these blogs "report" on cases using someone else's case facts or a news story... with no specific knowledge of the specific case, no reference and link to the original material, and no value added -- all to game search engine results. Ultimately, what they gain in SEO page rank, they lose in real world credibility.
I can't agree that this is as big of an ethics issue as you are making it out to be.
Ahh, the ethics issue pops up because NY has a 30-day anti-solicitation rule. So that if someone "blogs" about an event that just occurred and then has a call to action at the end of the post, it is pretty clear that the intent is to solicit business in violation of the rules. I wrote about this issue two years ago in: Solicitation 2.0 The rule here is:
If you do not write your blog for the purpose of attracting new clients, but instead for the purpose of furthering the discussion on [area of interest], then adblogs should not interfere with your original purpose in the slightest.
I write about personal injury law and practice. And part of that includes ethics, and marketing is part of ethics. Calling a major legal company on the carpet for scuzzy tactics that taint so many different people, including the entire profession, is right in my wheel house for stuff I like to write about.
Good post, Eric. A couple of reactions:
1) I agree that these new FindLaw blogs need reformation. This blog (and other critical posts) will likely lead to a correction. Now, whether this correction will eventually strengthen FindLaw's new blogs over the competition remains to be seen. 2) The point about tainting Writ authors is, I believe, overstated. "All of their work on FindLaw's Writ has now been instantly devalued and diminished by being associated with the BS-blogs that FindLaw created." Of course, this is your right de plume.
The point about tainting Writ authors is, I believe, overstated.
Well, I think we can agree that by creating shitblogs FindLaw doesn't help the profs. The only thing it can do is hurt them by FindLaw firmly establishing that they don't care about quality. The only real question I see on this point is not if the profs are hurt, but how much.
Eric, first, love the smattering of yiddish....its classic. Your blog is right on point. What else could you call this step into blogging by Findlaw as pure unadulterated DRECK! I can't deny that part and parcel of my blogging is marketing and client development. But I also attempt to provide valuable information and insight to perspective clients and the public on issues that I focus on. This blatant attempt to clog the internet with in your face advertising/solicitation and calling it "blogging" is just plain wrong. Its all about the money, isn't it?????
First time reading your stuff. You turn a phrase well...
Welcome, stick around. but I find your tone and content hypocritical, self-righteous, and self-loathing. There are some professions where the first impulse is to cover up the mis-deeds of others. Cops and doctors come to mind, but it exists elsewhere. I've long believed that this is a big mistake, and that to preserve your reputation you must out those that are acting in such a way as to tarnish it. You practice PI yet you eagerly throw around variants of "ambulance chaser" - a phrase which I consider to be no less than a slur.. It is a slur. Those that chase should be disciplined by the appropriate bar committees. The conduct hurts the entire profession of law. You can follow the link above for Solicitation 2.0 to read more about it. I am sorry for your misery. You need not waste an emotion on me. I enjoy the practice of law.
I agree that these new Find Law blogs need reformation. This blog (and other critical posts) will likely lead to a correction. Now, whether this correction will eventually strengthen Find Law's new blogs over the competition remains to be seen.
While going through my old Twitter feed (don't ask), I found something very interesting: it looks as if Findlaw has been engaged in questionable blogging behavior for awhile.
Check out this tweet from Sterling Okura - http://twitter.com/SterlingOkura/status/803386528 - in which he states Findlaw posted a "tweaked plagiarized copy of" a blog post he published - with no linkback. Here's the original - http://bizlift.com/blog/2008/03/16/traveling-remote-working-as-a-couple/. Here's the Findlaw version - http://practice.findlaw.com/law-practice-management-articles/0000/000414.html There are multiple similarities. Findlaw's title for its piece is taken directly from a combination of Sterling's title plus one of his headings (towards the end of the piece). While Findlaw mentions Sterling by first name only, it doesn't attribute the piece or link to it at all. Interestingly, Findlaw attributes a copyright at the end of the post - to Rebecca, but not Sterling, who actually wrote the post. This is from May 2008.
Just wanted to chime in here from a non-lawyer perspective. I'm an internet marketing, blogging and social media consultant. While the ethical issues many of you discuss here are ethics in view of the law (non-solicitation limits, etc.), I thought it important to point out the marketing ethics of what Findlaw is allegedly doing.
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First - Stealing other people's work is stealing. Call it plagiarism, call it shady. It's stealing. Second - Astroturfing search terms in poorly written content to attract search engine spiders is an exercise in trying the game the system. Also unethical. You're trying to cheat to make the search engines think the content on that page is more important or impressive than it should be considered. Search engines try to deliver the most relevant results to that particular searcher's keyword. If you try to manipulate that, you're trying to cheat the system. Good content will win out in the long run because more people will read it, meaning more people will link to it, etc. I appreciate the legal ramifications of all this and have learned a lot from reading through, but take yourself outside the court room for a second. If they're doing what they're reported to have done, they're just being unethical and sleazy. Great discussion. Thanks for the knowledge. Links to this post: << Home
The New York Personal Injury Law Blog is sponsored by its creator, Eric Turkewitz of The Turkewitz Law Firm. The blog might be considered a form of attorney advertising in accordance with New York rules going into effect February 1, 2007 (22 NYCRR 1200.1, et. seq.) As of July 14, 2008, Law.com became an advertiser, as you can see in the sidebar. Law.com does not control the editorial content of the blog in any way. Throughout the blog as it develops, you may see examples of cases we have handled, or cases from others, that are used for illustrative purposes. Since all cases are different, and legal authority may change from year to year, it is important to remember that prior results in any particular case do not guarantee or predict similar outcomes with respect to any future matter, including yours, in which any lawyer or law firm may be retained. Some of the commentary may be become outdated. Some might be a minority opinion, or simply wrong. No reader should consider this site (or any other) to be authoritative, and if a legal issue is presented, the reader should contact an attorney of his or her own choosing for advice. Finally, we are not responsible for the comments of others that may be added to this site.
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